Punch Walk Pro Support

Punch walk and punch list app for construction and property management teams.

Frequently asked questions

How do I get a login?

Open the app and enter your work email. If your company already uses Punch Walk Pro with company email addresses (for example Heritage Hill), we email you a 6-digit code and you choose a password; otherwise you can create an account for your company. If you're not sure, ask the person who manages Punch Walk Pro at your company, or email us.

I forgot my password

On the sign-in screen enter your email, then tap Forgot password? Email me a code.

How do I delete my account?

In the app, open Settings and tap Delete my account. You can also email punchwalkpro.support@icloud.com from the address you sign in with and we'll do it within 30 days. Full details, including what happens to your company's walks, are in the Deleting your account and data section of our privacy policy.

What if syncing isn't working?

• Your work is always saved on your phone first, so nothing is lost while you're offline.
• If you see "Not synced. Will retry.", check that the phone has internet. The app tries again on its own every 30 seconds and whenever you reopen it.
• Make sure you're signed in to the right company and side. Construction and Property Management each see only their own walks, and some Property Management logins see only their own property.
• Photos can take a little longer than walk details to appear on other phones, especially on a weak connection.
• If it still isn't working after a few minutes on a good connection, email us.

Privacy

Read our privacy policy to see what information the app collects and how it's used.